Refund Policy

Effective Date: 03.10.2025

Thank you for shopping with My Power Music . We strive to ensure that our customers are satisfied with their purchases. However, if you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • The request for a refund must be made within 30 days of the purchase date.

  • Proof of purchase (e.g., receipt or order number) is required.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Perishable goods (e.g., food, flowers, or plants).

  • Downloadable software products.

  • Personalized or custom-made items.

  • Items marked as "final sale" or "non-refundable" at the time of purchase.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at mypowermusic@gmail.com within 30 days of receiving your item. Provide your order number and details about the product you would like to return.

  2. Return the Item: If your refund request is approved, you will receive instructions on how and where to return the item. Please ensure the item is securely packaged to avoid damage during transit.

  3. Inspection and Refund: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

4. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • Original Shipping: Original shipping costs are non-refundable.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  • Check your bank account or credit card statement again.

  • Contact your bank or credit card company, as it may take some time before the refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Information].

6. Exchanges

If you need to exchange an item, please contact us at mypowermusic@gmail.com. We will guide you through the process and ensure you receive a replacement item, subject to availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and cover any associated shipping costs.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the standard return process.

9. Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email: mypowermusic@gmail.com

  • Phone: 201 394 23 48

  • Address: Fairview NJ 07022

10. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing My Power Music . We appreciate your business and are committed to ensuring your satisfaction.